Fees and pricing
What a booking costs, line by line.
You pay the owner’s price plus a 10% Rentzy service fee, and delivery or installation where they apply. The refundable security hold is kept apart from the total.
For renters
What goes into the total
Every booking panel and booking page lists these lines, in this order, for the dates you picked.
- Rental subtotal
- The owner’s price for your dates or hours. If the owner enabled several rates, the server picks the cheapest combination for your length of rental. Nothing is multiplied from another rate.
- Rentzy service fee
- 10% of the rental subtotal. It is shown as its own line in the booking panel and on your booking.
- Cleaning fee
- Only on hourly bookings where the owner set one. Not marked up.
- Delivery or pickup
- Pickup has no delivery line. Where the owner offers delivery, the price follows that listing’s delivery terms. Rentzy adds no markup to delivery.
- Installation
- Only on listings of approved rental businesses that offer it. The owner sets the price. Rentzy takes no commission on installation.
- Taxes
- Taxes, if any, are shown before payment.
- Total
- The sum of the lines above. This is what you pay after the owner accepts, or right away on an instant hourly booking.
- Refundable security hold
- Shown below the total, not inside it. See the section on the security hold.
Illustration
If the owner’s price for your dates is $100, the Rentzy service fee is $10 and the total is $110 before any delivery, installation or cleaning fee. The security hold is shown next to it and is not added.
Until you pick dates (or a start time and length for an hourly booking) the price you see on a card is the owner’s rate for one unit, for example per hour or per day, not a total. The server calculates the final amount, and a booking shows exactly the lines above.
Refundable security hold
A hold on your card, not a deposit you pay
How much
For items, the amount depends on the value the owner declared for the item. If no value is declared, the server estimates it from the daily rate.
- Declared value up to $200$50
- Declared value over $200 up to $500$100
- Declared value over $500 up to $1,000$200
- Declared value over $1,000$350
Items declared above $2,000 need approval from Rentzy, which confirms the amount. For quantity above one the amount is multiplied. Spaces booked by the hour use the deposit amount the owner set.
When, and when it ends
- Nothing is held before the owner accepts (or before you complete an instant hourly booking).
- The hold is authorized on your card 24 hours before the rental, or right after payment if the rental starts sooner.
- It is released when the return is closed without a damage claim: the owner confirms it, or it completes automatically 12 hours after you confirm the return (48 hours for older bookings that prepaid a deposit).
- Your bank may take several business days to show the release.
- It is used only if damage, loss, missing items or late-return charges are confirmed, and never beyond the authorized amount. While a case is open, nothing is charged or released.
- If the hold cannot be placed, the rental cannot start until it is confirmed.
Private owners and rental businesses
Bookings with private owners always include the hold. An approved rental business can switch the hold off, or manage its own deposit instead. A business deposit is shown with its terms before you book and is booked in the Rentzy app. Disputes about a hold are opened from the rental screen, and Rentzy reviews the evidence from both sides.
Delivery, pickup and installation
Priced by the owner
Delivery
Each listing shows its delivery terms: included, a flat fee, a price per mile, zones, free above an order amount, or a price agreed with the owner. The delivery fee passes to the owner in full, with no Rentzy markup or commission.
Pickup and return
Pickup is free of any delivery line. Where the owner prices a return collection, it appears as its own line on your booking.
Installation
Offered by some approved rental businesses. The owner sets the price per unit, per line or per order. Rentzy takes no commission on it. It is refunded in full if you cancel before handover.
Spaces have no delivery: you visit during your booked time. Booking on the website is for pickup; delivery and installation are arranged in the Rentzy app.
For owners
What Rentzy takes from a payout
Commission
The standard Rentzy commission is 12% of your rental price. It is deducted from your payout and does not include the renter’s service fee, which renters pay on top.
Exceptions
- Delivery and installation fees reach you in full, with no Rentzy commission.
- Some approved rental businesses have a promotional period with no commission on a limited number of orders.
To accept bookings you set up a payout account with Stripe. The legal wording is in the Terms of Service.
Cancellations
Refunds follow the listing’s policy
When you cancel, the refund follows the cancellation policy shown on the listing and depends on how far ahead you cancel. The app and the booking page show the exact refund before you confirm. If the owner cancels, you get everything back, and any security hold is released. See How it works and Support.
Questions
Common questions
Is the security hold part of the total?
No. The refundable security hold is shown separately and is not included in the total. It is an authorization on your card, not a charge.
When is the price final?
The amount in the booking panel becomes a total once you have picked dates or a time and, where it applies, a quantity. Delivery and installation are priced separately and are arranged in the Rentzy app.
